Privacy Policy pdsh9 –
Malaysia Player Data Protection

This Privacy Policy is published by pdsh9 and applies to all users and players who access or use our platform at pdsh9.app. By registering an account or continuing to use pdsh9 services, you acknowledge that you have read, understood, and agreed to the terms set out in this document.

This Privacy Policy explains the types of personal data we collect, why we need it, how we store and protect it, and your rights as the data owner. We are committed to complying with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).

The scope of this policy covers all your interactions with pdsh9, whether through the website, mobile app, customer support, or any other official communication channels. If you do not agree with any part of this policy, you are advised not to use pdsh9's services.

Pdsh9 practises the principle of minimum data collection – we only gather information that is strictly necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

We may also receive your data indirectly from trusted third parties such as identity verification providers, payment service providers, and fraud prevention agencies — solely for verification and security purposes.

Every piece of data we collect has a clear and legitimate purpose. pdsh9 does not use your data for purposes unrelated to the provision of platform services. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and maintaining your player account, including processing registration, email verification, and profile management.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in accordance with your instructions.
• KYC and AML Compliance: Fulfilling legal obligations related to identity verification (Know Your Customer) and anti-money laundering (AML) compliance.
• Platform Security: Detecting and preventing fraud, unauthorised access, system manipulation, and any activity that threatens the integrity of the platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing effective and timely technical assistance.
• Service Improvement: Analysing usage patterns to improve the user experience, platform performance, and the breadth of game offerings.
• Marketing Communications: Sending promotional information, exclusive offers, and platform news — only to players who have consented to receive such communications.
• Responsible Gaming: Monitoring wagering patterns to identify players who may require support through our Responsible Gaming us.

Pdsh9 does not sell, rent, or trade your personal data to any party for commercial purposes. This is our core commitment. However, there are limited situations where we need to share data with certain parties to keep our platform running securely and in compliance with the law:

• Payment Service Provider: To process your deposits and withdrawals securely, we share the necessary transaction information with verified payment providers bound by strict confidentiality agreements.
• Identity Verification Provider: KYC information may be verified through licensed and recognised third-party services, solely for identity and age verification purposes.
• Game Provider: Third-party game providers may receive the minimum session data required to operate the games you play on the pdsh9 platform.
• Legal Authorities: We are legally required to disclose data to the relevant authorities upon receipt of a valid court order or official request from a law enforcement agency.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the acquiring entity, which will be subject to the same or stricter privacy policy.

All third parties receiving data from pdsh9 are required to store that information securely, use it only for permitted purposes, and adhere to data protection standards equivalent to or higher than those of pdsh9.

Your data security is the highest technical priority at pdsh9. We continuously invest in state-of-the-art security infrastructure to ensure every piece of your information is protected against ever-evolving cyber threats.

The technical security measures we employ to protect your data include:

• 256-bit SSL Encryption: All communications between your device and pdsh9's servers are encrypted using the latest TLS protocol, ensuring no data can be intercepted in transit.
• Database Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted form within our databases, keeping it protected even in the event of unauthorised physical access.
• Two-Factor Authentication (2FA): The 2FA system is available and strongly encouraged for all players, adding an extra layer of security to prevent unauthorised access to your account.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Periodic Security Audits: pdsh9's technical infrastructure undergoes regular penetration testing and independent security audits conducted by qualified third parties.
• Internal Access Controls: Only authorised pdsh9 staff with a legitimate business need are permitted to access player data, and every access is recorded in an audit log.

Pdsh9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform, such as the most frequently visited pages, to help us improve performance and design.
• Functional Cookies: Storing your preferences such as language settings, display themes, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns in aggregate and anonymised form for continuous improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the pdsh9 platform. More information on managing cookies is available in your browser's privacy settings.

As a data subject, you have certain rights regarding your personal data held by pdsh9. We are committed to facilitating the exercise of these rights in a straightforward and unburdensome manner:

Pdsh9 does not retain your personal data longer than necessary for the purpose it was collected, or beyond the period required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active at pdsh9 and for a specified period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction occurs, in line with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering compliance requirements.
• Support Communication Logs: Retained for 3 years after the last interaction for quality control and dispute resolution purposes.
• Technical Data and Logs: Retained for 12 months for security and fraud detection purposes, then automatically deleted.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the specified retention period has lapsed, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to you.

Pdsh9 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals below the stipulated age limit.

Should we discover that we have inadvertently collected data from a minor, we will take the following steps immediately:

• Suspending access to the relevant account immediately while an investigation is carried out.
• Notifying the relevant parent or guardian where identifiable.
• Deleting all related data in the shortest possible time.
• Ensuring no financial transactions are processed for accounts suspected of belonging to a minor.

If you become aware that someone under the age of 21 has registered or attempted to register at pdsh9, please contact our support team immediately at [email protected]. We appreciate the community's help in keeping this platform free from underage players.

Pdsh9 reserves the right to amend, update, or replace any part of this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the technology we use. All amendments take effect immediately upon publication on the pdsh9 website.

For material changes — that is, changes that significantly affect your rights or the way we handle your data — we will endeavour to notify you through one of the following methods:

• An in-platform notification the next time you log in.
• A notification email to the address registered to your account.
• A clear notice on the pdsh9 website homepage for a reasonable period of time.

The "Updated" date displayed at the top of this document reflects the date the last amendment was made. We encourage you to review this page periodically. Your continued use of pdsh9's services following any amendments will be deemed as your acceptance of the revised terms.

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the pdsh9 data protection team is ready to assist you. We are committed to responding within 3 business days for general enquiries, and 21 business days for formal data subject rights requests.

You can reach us via:

• Official Email: [email protected]
• Live Chat: Available 24/7 via the live chat button within the pdsh9 platform
• FAQ Section: For general enquiries, visit the FAQ us

When contacting us regarding privacy matters, please provide your full name, account username, and specific details of your request so we can handle your enquiry promptly and accurately. All privacy-related communications are handled in strict confidence by specially trained staff.